Shipping and Processing Policy

Order Processing Time 
    • Retail Orders: 
      • Orders are processed within 1-2 business days. 
      • Orders placed before 12 PM (local time) will be processed the same day. 
      • Orders placed after 12 PM will be processed the next business day. 
    • Wholesale Orders: 
      • Orders are processed within 1-2 business days. 
      • Orders placed before 12 PM (local time) will be processed the same day. 
      • Orders placed after 12 PM will be processed starting the next business day. 
2. Shipping Options and Times 
    • Retail Customers: 
      • Standard Shipping: 7-14 business days 
      • Expedited Shipping: Contact [email protected] directly for support. 
      • Overnight Shipping: Contact [email protected] directly for support. 
      • Preferred or alternate couriers would need to be arranged via email. 
      • There may be up to a 90-day lead time for larger orders.  
    • Wholesale Customers: 
      • Standard Freight: 7-14 business days 
      • Expedited Freight: Contact [email protected] directly for support. 
      • Pallet Shipping: Contact [email protected] directly for support. 
      • Preferred or alternate couriers would need to be arranged via email. 
      • There may be up to a 90-day lead time for larger orders.  
3. United States Shipping Costs 
    • Retail Customers: 
      • Standard Shipping: Free 
      • Expedited Shipping: Contact [email protected] directly for support. 
      • Overnight Shipping: Contact [email protected] directly for support. 
      • Retail sales in California will include tax. 
    • Wholesale Customers: 
      • Shipping costs are calculated based on order weight, dimensions, and destination. 
      • Freight shipping discounts are available for bulk orders. 
      • The shipping cost will be detailed in the invoice provided before order confirmation. 
4. International Shipping 
    • Retail Customers: 
      • Available to select countries. 
      • Standard International Shipping through FedEx or DHL: 10-20 business days 
      • Expedited International Shipping: Contact [email protected] directly for support. 
      • International shipping costs vary by country and order weight. 
      • Preferred or alternate couriers would need to be arranged via email. 
      • There may be up to a 90-day lead time for larger orders. 
      • Shipping will be determined after you place your order.
    • Wholesale Customers: 
      • Available worldwide. 
      • Standard International Shipping through FedEx or DHL: 10-20 business days 
      • Expedited International Shipping: Contact [email protected] directly for support. 
      • Freight shipping times and costs vary by destination and order size. 
      • Customers are responsible for any customs duties, taxes, or fees. 
      • Preferred or alternate couriers would need to be arranged via email. 
      • There may be up to a 90-day lead time for larger orders. 
      • Shipping will be determined after you place your order.
5. Order Tracking 
    • Once an order is shipped, a confirmation email with tracking information will be sent. 
    • Retail customers can track their orders via our website or the carrier’s website. 
    • Wholesale customers will receive tracking details and regular updates from our logistics team. 
6. Returns and Exchanges 
    • Retail Customers: 
      • Returns are accepted within 30 days of purchase. 
      • Items must be unused and in original packaging. 
      • Customers are responsible for return shipping costs unless the product is defective or incorrect. 
    • Wholesale Customers: 
      • Returns are accepted within 15 days of delivery for defective products only. 
      • A restocking fee of 10% applies to non-defective returns. 
      • Customers must contact [email protected] for return authorization. 
7. Customer Support 
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